On April 29, 2026, KEM Advisory Services Solutions Limited facilitated a specialized Customer Service Training Workshop for team members of Crown Point Beach Hotel, as part of the Hotel’s continued commitment to strengthening its culture of service excellence. 

The session, led by KEMASSL’s Executive Chairman and Lead Facilitator, Mr. Kieron McDougall, focused on equipping staff with practical tools, insights, and service-focused approaches to enhance the guest experience and support the Hotel’s ongoing standards of professionalism, hospitality, and care. 

The training was well received, with participants sharing extremely positive feedback on the value and relevance of the session. 

KEMASSL is pleased to support organizations that invest in their people and prioritize exceptional customer experiences. 

If you are interested in having a similar training workshop conducted at your organization, please do not hesitate to contact us at  (868) 736-5710 or 333-9195, or email: [email protected].